FAQ

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Ordering
Processing
Artwork
Social
Ordering

Q: Is there a minimum order requirement?
A: Yes, the minimum order requirement is 12 pieces for a single 1-4 color design. Best value are orders consisting of 24 pieces. Quote requests fewer than 12 pieces will not be ignored and will require special consideration. Request a Quote!

Q: Can items other than t-shirts be printed?
A: We can print on many different garment styles, inquire in your quote request and we will work with you to find the item you’re looking for. Garments

Q: Can I mix and match garments?
A: Garment styles can be mixed and matched by the dozen within the minimum order quantity (Example: 12 sweatshirts and 12 t-shirts.) The same artwork must be used across all the garment styles in the print run. Please keep in mind that artwork will be sized to fit the smallest garment in the order. If different artwork sizes are needed then a separate order will need to be made and meet the minimum order requirements.

Q: How long does it take to print an order?
A: Standard turnaround time is 7-10 business days. Turnaround time begins when an invoice has been generated, artwork has been approved and deposit/payment has been submitted. Turnaround time depends on the needs of each customer and our current production schedule because of this, we can’t guarantee turnaround times. Turnaround time doesn’t include shipping time, so please keep this in mind when placing orders.

Q: Are rush orders available?
A: Yes, if you need your order completed by a specific date within the 7-10 business day turnaround time, mention the date in your quote request. A rush order fee will apply for this type of print job.

Q: Can I request a quote and place an order over the phone?
A: You sure can! Give us a call at (562) 567-7040.

Processing

Q: I requested a quote at elevatecreation.com, what next?
A: Once a Quote Request has been submitted and the artwork file(s) have been emailed to us, we use the submitted information to generate a quote for this print job. If our quote has all the correct information and is accepted by you, the quote will be converted into an order.

Q: My quote has been converted into an order, what next?
A: Quotes that have been accepted by the customer are converted into orders and an invoice is generated and emailed. This detailed invoice includes a breakdown of the order, artwork proof and garment mock-up. This invoice allows us to verify that the order is correct and to answer any questions you may have before production begins. A deposit acts as approval of the invoice and artwork proof. (We work on a first come first serve basis so please keep this in mind when ordering.)

Q: How much of a deposit is needed before production can begin?
A: For a quote to be considered a submitted order, a 50% deposit of the total invoice balance needs to be submitted before production can begin. A final invoice with the remaining balance will be emailed to you once your order has been printed. After the final payment has been received, your order is shipped with a tracking number.

Q: What forms of payment does Elevate Creation accept?
A: We accept cashiers check, money order and credit/debit card. All of our credit and debit transactions are processed using PayPal’s secure Online Invoicing Service. (You don’t need a PayPal account to pay the invoice.)

Q: I have a promotional code, how can I redeem it?
A: There is a promotional code field on the quote request page, just enter the code there.

Q: Can I have my order shipped to me?
A: Yes you sure can! Shipping estimates are not usually included with quotes unless requested by you.

Q: Can I pick up my order once it’s completed?
A: Unfortunately orders can not be picked up from our shop at the moment. We are working hard to find a new location so this wont be an issue. Thank you for understanding. For the time being, we offer convenient shipping and local delivery (Whittier, CA area only).

Artwork

Q: I don’t have artwork, can Elevate Creation design something for me?
A: Yes, we can create a logo or design for you. Artwork creation is subject to our current design rate. Visit our Graphic Design page for more information.

Q: I only have a jpg. file, can this file type be used?
A: This is not our preferred file type but it helps if the artwork is created at a resolution of 300dpi or higher, is in the exact print size or larger and is color separated if more than one color exists. Once we receive the final artwork file at elevatecreation@gmail.com, we can determine if any additional artwork fees will exist. Visit our Artwork Guidelines page for more information.

Social

Q: How can I get a blog post written about my apparel or design?
A: We’re excited about sharing the final prints, so we post photographs on our website and the social networks we’re a part of. We also enjoy providing detailed information about the clients we’re printing for. If you would like us to write a piece showcasing your organization, business, team, etc. all you need to do is provide us with the information via email and we’ll be more than happy to share it. We believe in community and the power of digital word of mouth here at Elevate Creation, so let’s work together!

Q: What if I don’t want my order shared on the internet?
A: That’s not a problem, just mention that you don’t want your order shared on the internet when placing your order.

If you still have questions, feel free to contact us.

Sincerely,
The Elevate Creation Team

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